It is time for a new approach. Stop relying on OTPs and KBAs. Use biometrics for caller authentication.
Attackers are using stolen credentials to get past the standard defenses, leaving contact center operators exposed.
There was a 70% increase in contact center fraud in the last year. It costs $.22 more to authenticate a user today than 3 years ago. The cost of a password reset has risen to $70 33% higher call duration than 3 years ago.
There are significant challenges in adapting strong authentication at the contact center.
There are constant tradeoffs between privacy and security, usability and cost, but at the end of the day, service and risk are sacrificed. The Anonybit Genie makes it easy to solve the problem once and for all, eliminating fraud, streamlining authentication and speeding up service with high accuracy, dependable performance, an intuitive user experience and support for broader use cases in the enterprise.
The Anonybit Genie delivers immediate, tangible benefits to the contact center, leveraging persistent, privacy-enhancing biometrics for strong identity assurance.
See why these industry leaders see us as their trusted solution for digital security and user privacy.
Founder & CEO of Liminal, the digital identity strategy firm
One to many decentralized matching is an important capability to enhancing the privacy and security of identity systems.
Dr. Mohamed Lazzouni
Chief Technology Officer at Aware
"Anonybit tackles a key issue for biometric implementations – how to secure the biometric template. In an age of privacy first, their approach promises to address the need for greater data protection and frictionless identity assurance. We are delighted to be partnering with them to deliver privacy-preserving identity management solutions to the market."
Resources on Contact Center Authentication
Take back control of your contact center operations. Eliminate fraud, lower costs and enhance customer service.
Personal data is stored in central honeypots that are impossible to protect. Then that data is used by fraudsters to impersonate victims at the contact center to take over their accounts. It’s no wonder we are in a never ending fraud cycle.
Anonybit’s end to end passwordless authentication platform ensures a consistent, persistent biometric across the user journey - from digital onboarding all the way to account recovery, closing the gaps that attackers exploit.
Contact us today to learn how to leverage Anonybit decentralized biometrics for contact center authentication today.