A World With No Data Breaches: Is It Even Possible?
On July 6, Marriott, the multinational hotel franchise, announced a second staggering data breach since just the beginning of this year....
CONTACT CENTER AUTHENTICATION
Are your contact center agents equipped to deal with the savviest fraudsters?
Contact center authentication is trending in the wrong direction – fraud is up 70%, authentication costs are up $0.22 and Average Handling Times are up 33%. Attackers are using stolen credentials to get past the standard defenses, leaving contact center operators exposed. It is time for a new approach. Anonybit provides strong, privacy-preserving biometrics for caller authentication, making it easy to solve the problem of customer authentication once and for all. With fast, intuitive authentication and scalable, dependable performance, Anonybit elevates both your inbound and outbound contact center operations, ensuring a seamless and secure customer authentication experience for both agents and callers alike.
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Why Anonybit for Contact Center Authentication
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Less fraud
Leverages the selfie from onboarding instead of falling back to OTPs and knowledge based questions.
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Faster AHT
Reduce caller authentication time to fewer than 10 seconds, 66%-86% less than the current industry standard.
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Intuitive CX
No special phrases or knowledge questions to remember, or one time codes to wait for. The user simply captures a selfie from any device.
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Empowered agents
Agents can focus on quality service unencumbered by potential caller authentication fraud risks in the voice or chat service channel.
How it works
Revolutionize your customer authentication operations for a secure tomorrow
Capture biometric and conduct liveness checks
Convert biometric into sharded, anonymized bits
Conduct the match and provide caller authentication assurance in milliseconds
Discover more ways to use Anonybit
Workforce Authentication
Enable seamless access and protect corporate assets against theft and ransomware with privacy-preserving biometrics
Step Up Authentication
Ensure strong authentication when there is risky activity or other increased risk factors in a transaction
PASSKEY & WALLET RECOVERY
Store PassKeys in our decentralized data vault and bind them to your biometrics for easy recovery in the event of a new device
ANONYBIT GENIE MODULES
Close the gaps that attackers exploit.
The Anonybit Genie is the first integrated identity management system built with privacy-by-design from the ground up. Connecting the user lifecycle from digital onboarding to authentication and beyond with persistent biometrics, Anonybit eliminates passwords, knowledge questions and other weak identifiers and ensures a seamless user experience at all service points – online, in person, in the chat, and on the phone – while maintaining the highest levels of user privacy.
Want to see how it works?
Digital Onboarding
Device Binding
Authentication
Account Recovery
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"After closely assessing the Anonybit solution with industry colleagues, I became convinced that Frances and her team have come up with a unique way to address a lot of the issues that CIOs and CISOs have, making it compelling to get off the fence and solve the problem once and for all.”
RESOURCES
Stay current on the latest in identity, biometrics, fraud prevention and privacy compliance.
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Blog -
BlogIdentity Management Today: A Patchwork of Bandaids
In an increasingly digital world, identity management has become a fundamental concern. Whether it's accessing your email, banking online, or simply...
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BlogGetting Past The Pitfalls of One-Time Passwords (OTPs)
Getting Past The Pitfalls of One-Time Passwords (OTPs) In the realm of digital security, one-time passwords (OTP) have gained immense popularity...
Are you ready to eliminate the risk of data breaches and account takeover fraud?
Get rid of central honeypots of data. Embrace biometrics across the user lifecycle.